Contact us
Need help, found a bug, or have an idea? Email us at deepmineappsupport@gmail.com. It helps if you add your player code, which is in the game under Settings, then About. We read every email.
Questions people ask
Where is my progress saved?
On your phone. You don't need an account. Deleting the game deletes your progress.
I got a new phone. Can I keep my progress?
Not yet. Saving to the cloud is on our list for a future update.
How do I start over?
Open Settings and tap Reset progress, then tap it again to confirm. The mines start over, and your crystals, skins and trophies stay.
What are crystals?
Crystals are a rare reward for clearing sites, finding the secret star hidden at every site, the daily reward, missions and trophies. They buy skins for your miner and upgrades for the energy drink. You never need them to clear a site.
The game runs slowly on my phone.
Open Settings and turn on Battery saver. If it is still slow, email us your phone's model and your player code.
I found a bug.
Thank you! Email us what happened, what you were doing just before, and your player code.